Shipping Policy

Worldwide Delivery 


With sites in 5 languages, we ship to over 50 countries & regions.

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Time:

TO US and EU As well as Asia Countries

STANDARD SHIPPING :  Cost: 3.99$  Time of Delivery : 9-19days

EXPRESS SHIPPING:      Cost : 13.99$ Time of Delivery : 5-14days

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

aidayou.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

aidayou.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Notes: 
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product, our company has fully insured the packages and any missing items will be reshipped free of charge to you.

 

Please check your spam folder to see if your Tracking Info email was sent there. Occasionally, the shipping company doesn't provide a tracking number for some reasons. But if you don't receive your item within the shipping time frame, we will resend it to you as fast as possible.

If you order an item from our store, then you will definitely receive a confirmation email from us containing your order specifications. You can simply use our order lookup tool to see the latest status of your order, and more, track your item if its information has been updated by your local post.

Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.

Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at 

Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

We highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. As we try to process the orders on the same day, if a change needs to be made to your order please contact us and we will do our best to accommodate that change. If the order has already been processed, or item has been printed, framed, handled or marked as shipped from our fulfillment center we cannot make changes to the order.

angel@voguestarfit.com